FREIGHT OPERATIONAL POLICY, GUIDELINES & DEFINFINITIONS
All customers are advised to please read and note the following general definitions pertaining ferry freight operational policy and definitions in their day-to-day contact with ferry operator freight:-
- Standby Cargo
Definition Standby cargo is filler traffic where no guaranteed time of shipment is given to the customer.
Standby cargo can be shipped on all sailings depending on the available capacity. The customer has to advise the reservations office of the expected delivery of standby cargo and report the presence of all standby cargo to the check-in staff in the port.
- Abnormal Loads
Abnormal loads are all vehicles exceeding following dimensions:
Width: > 2,6 m
Height: > 4,2 m
Length: > 19 m
Weight: > 40 tons
and vehicles that require special handling for loading, including low loaders with low ground clearance and containers.
The customer must fax the local reservations office to ask for shipment advice at least 24 hours prior to shipment and advise the port of impending shipment.
- General Cargo
General cargo is all loose cargo loaded onto a ferry operator line vehicle to ship it. This service is not available on all routes.
The customer should request shipment of general cargo at the reservations office. The ferry operator port of departure will advise whether the goods are possible to ship.
Livestock/bloodstock are all living animals for freight shipment.
The customer must contact the responsible reservations department for details and restrictions that may apply. It is the customers responsibility to ensure any necessary documentation is provided and that the animals are being carried according to local regulatory requirements. Shipments are also subject to suitable weather conditions.
- No Show
No shows are freight units with a confirmed booking but have not arrived at the port.
The reservations office monitors no shows and informs the sales staff.
- Force Majeure
Force majeure are service disruptions due to matters beyond our control.
The reservations office or port of departure (outside of normal office hours) ensures that the customers are fully informed and inconvenienced as little as possible.
- Forward Shipping
Any unit shipped on an earlier service to that it is booked on at ferry operator’s convenience.
Unless notification to the contrary is received from the customer a unit can be forward shipped. Where this may involve increased sea-freight charges the customer will be contacted to obtain agreement prior to shipment.
- Wrong Shipment
Wrong shipment is when a freight unit is shipped in error, without being manifested.
In all cases the ferry operator advises the responsible reservations office in any incidents of this nature. It is the responsibility of the local reservation office to insure that the situation is, or will be rectified as soon as possible. Outside of office hours the port should take appropriate action to rectify the problem and advice the Freight Reservations office at the earliest opportunity.
- Short Shipping / Outshipment
A short-shipped/outshipped unit is a unit that is booked and checked in but not shipped. Outside of office hours the port should take appropriate action to rectify the problem and advice the freight reservations office at the earliest opportunity. In all cases the port advises the responsible reservations office of any incidents of this nature. It is the responsibility of the local reservation office to insure that the situation is, or will be rectified as soon as possible.
In addition to offering preferential rates to commercial operators Ferry Logistics is now also able to offer discounted rates to private customers such as those wanting to take panel vans on any of the ferry routes serviced.
To view timetables and ferry operator information for a specific route simply click on that route indicated on the map above for directory of all ferry operators with information on the routes operated by them.